Director I, IT Service Owner - Manufacturing Operations & Quality

</br><b>Job Description </b></br><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">We are seeking a Director I, IT Service Owner - Manufacturing Operations & Quality to set the strategic vision, operational governance, and end-to-end service excellence for the digital capabilities that power our factories and quality ecosystems. This senior technology executive will lead the transformation of Manufacturing Resource Planning (MRP), IoT-enabled asset performance, Factory 5.0 human-machine collaboration, and supplier quality integration-while ensuring cyber resiliency, IT/OT standardization, and the sustainment of enterprise systems at scale.</span><br><br><span style="line-height:normal">Operating as the enterprise owner for manufacturing and quality digital services, this leader will orchestrate a cohesive roadmap across MES/MOM, MRP, PLM/QMS, data platforms, and edge/IoT architectures—driving measurable improvements in Overall Equipment Effectiveness (OEE), cost of poor quality (CoPQ), asset utilization, and workforce digital adoption. The ideal candidate brings executive presence, a strong technical and program leadership background, and the ability to influence across a complex, matrixed organization.</span></span></span><h1><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal"><span style="font-weight:normal">Key Responsibilities</span></span></span></span></h1><ul><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Own the enterprise strategy and roadmap for Manufacturing Operations & Quality digital services (MRP, MES/MOM, QMS, PLM, IoT/edge, data/analytics), aligning investments with business outcomes, regulatory requirements, and cyber resiliency objectives.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Drive Factory 5.0 transformation—advancing safe, effective human-machine interaction, AI-assisted workflows, and digital work instructions to enhance throughput, quality, and workforce readiness.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Elevate operational performance through disciplined service management: improve OEE, increase asset utilization, reduce CoPQ, and standardize KPIs, dashboards, and analytics for executive decision support.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Modernize MRP and connected planning to harmonize demand/supply signals, materials availability, and production scheduling with integrated supplier quality processes.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Establish IT/OT standards to ensure resilience, safety, and interoperability across plants and suppliers.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Lead cybersecurity-by-design across manufacturing systems, coordinating risk assessments, control implementation, incident response readiness, and compliance.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Own support and sustainment for enterprise manufacturing and quality platforms including incident, problem, change management and vendor oversight.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Advance digital factory capabilities—IoT telemetry, edge computing, data pipelines, analytics, and digital twins.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Champion digital adoption and workforce readiness through structured enablement, role-based training, and change management.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Integrate supplier quality signals into manufacturing operations enabling traceability, containment, and corrective actions.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Communicate complex technical and non-technical concepts to senior executives with clarity and precision.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Influence across a large matrixed organization without direct authority, aligning to enterprise standards.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Lead leaders and develop talent across service management, engineering, and plant systems teams.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Govern programs to outcomes through structured project and portfolio management processes.</span></span></span></li></ul><h1><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal"><span style="font-weight:normal">Competencies</span></span></span></span></h1><ul><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Executive presence and strategic acumen with the ability to simplify complex concepts.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Outcome-based leadership with focus on operational excellence metrics.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Cross-functional influence within matrixed business and IT/OT environments.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Cyber resiliency mindset paired with innovation leadership.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Exceptional communication skills including executive storytelling.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Proven talent development and leadership capability.</span></span></span></li></ul></br></br><b>Required Education, Experience, & Skills </b></br><ul><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Bachelor’s degree in a technical or engineering discipline; advanced degree preferred.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Minimum 12+ years of progressive leadership in manufacturing/quality systems, IT service ownership, or technical program management.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Proven experience with MRP, MES/MOM, QMS/PLM, IoT/edge platforms.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Demonstrated ability to improve OEE, reduce CoPQ, and increase asset utilization.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Experience establishing IT/OT standards and managing plant cybersecurity.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Strong technical foundation in software development, engineering, or program management.</span></span></span></li><li><span style="font-size:12px;"><span style="font-family:Arial,Helvetica,sans-serif;"><span style="line-height:normal">Exceptional communication and executive presence.</span></span></span></li></ul></br></br><b>Preferred Education, Experience, & Skills </b></br><ul><li><span style="font-family:Arial,Helvetica,sans-serif;"><span style="font-size:12px;"><span style="line-height:normal">Experience in regulated industries such as aerospace or defense.</span></span></span></li><li><span style="font-family:Arial,Helvetica,sans-serif;"><span style="font-size:12px;"><span style="line-height:normal">Familiarity with digital factory technologies including digital twins and advanced analytics.</span></span></span></li><li><span style="font-family:Arial,Helvetica,sans-serif;"><span style="font-size:12px;"><span style="line-height:normal">Professional certifications such as ITIL, CISSP, PMP, or Agile.</span></span></span></li></ul><font face="Arial, Helvetica, sans-serif"><span style="font-size: 12px;">#LI-DM2<br>#LI-Remote</span></font><br><br><b>Pay Information</b><br>Full-Time Salary Range: $153377 - $260743<br><br>Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. <br><br>Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20+ hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.<br></br></br><b>About BAE Systems, Inc.</b></br>BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it’s what we do at BAE Systems. Working here means using your passion and ingenuity where it counts – defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team—making a big impact on a global scale. At BAE Systems, you’ll find a rewarding career that truly makes a difference.<br><br>This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.